Terms of Service

This terms of service is an agreement between you, the customer, (including you, and any agents or representatives authorized by you), which may heretofore be referred to as “you”, “your”, “customer” or “user”, and MRKVPS Hosting Services, which may heretofore be referred to as “we”, “us”, “our” or “MRKVPS”. This agreement covers the services offered by MRKVPS and used by or purchased by you. The services generally fall in the category of website server hosting, and may be referred to interchangeably as virtual private servers, dedicated servers, dedicated hosting, server hosting, website hosting, network connectivity, internet bandwidth, internet traffic, server management, or other applicable or similar terms.

 

1. Changes to the TOS

These terms of service may be changed by MRKVPS from time to time, with or without notice.

 

2. Billing terms

Money Back Guarantee

All services rendered by MRKVPS are eligible for a limited refund. Refunds are only offered within 24 hours of purchase, and only applies to the first service of a new client. Bitcoin payments are NON REFUNDABLE due to the nature of the Blockchain. Additional orders are not eligible for a refund. Services that are suspended or terminated due to non-compliance of the Terms of Service are not eligible for refunds. Services that have utilized 10% or more of their allocated bandwidth are not eligible for refunds. Customer is responsible for cancelling ALL recurring payment profiles.

Billing Methodology and Information

MRKVPS invoices for all services 14 days prior to the due date. You are responsible for arranging payment by the due date. After an invoice becomes 1 day past due, all services affiliated with the invoice are subject to immediate suspension and will be terminated after 3 days past due. Invoices that have been paid more than once with multiple PayPal/Credit Card Subscriptions can only be added as credit towards the account and cannot be refunded via PayPal/Credit Card. If you require assistance with this provision, please contact [email protected]

Fraud

In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of MRKVPS. All information available to MRKVPS about the fraudulent account/server will be submitted to both local authorities, as well any financial institutions involved. All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the United States, or abroad.

Disputes and Chargebacks

The Customer acknowledges that any attempt to dispute or initiate a chargeback with Paypal or their Credit Card issuer will result in a suspension of all services. A chargeback imposed under false pretenses is considered Fraudulent and will be treated as such.

Cancellation notice

Users may cancel their service at any time during the month, or schedule with us a specific time when service should be discontinued. In order to avoid being charged for service you do not want, be sure to cancel any automatic payments you may have set up, and provide us as much notice as possible prior to cancellation.

Cancellations must be done in via the cancellation form provided in the client area. To get to this area please follow these directions: Client Area > Services > My Services -> Click on the service you would like to cancel -> Request Cancellation.

Affiliate Program

We offer 15% one-time withdrawable reward for every valid VPS order you refer to us. You must have an active account in order to be an affiliate. The commission rate can be different on some special packages (special annually discount, etc). Once the customer reaches the minimum payout limit, the payment can be requested through the client area.

 

3. Prices

Price Changes:

MRKVPS reserves the right to change prices for services at the start of a customers next billing cycle for that service. Due to the historically declining prices of bandwidth and computer hardware, we anticipate that price increases generally will not be necessary. However, events outside of our control, such as prices charged to us for software licenses, power, space, or labor, or due to changes in regulations, taxes, fees, or other costs of doing business, are unpredictable in nature and may at some point require raising rates unexpectedly.

Currency and rates:

Currently, all services are priced in US dollars. MRKVPS reserves the right to re-price some or all services in a different currency after giving notice of this change to the affected customers.

Prices valid for new orders only:

Our pricing regularly varies due to our stock on hand and these prices are adjusted on a regular basis as necessary to clear excess inventory or to intentionally slow sales as stock levels dictate. Because of this, any prices listed on our website, in special offers, or given as quotes to specific customers, are valid for new server orders only and may not be applied to existing orders.

Special Offers:

Special promotional pricing may be offered to specific existing or potential customers, or specific groups of potential or existing customers, from time to time, on a case by case basis, taking into account the economics of the particular situation and our business goals at that time. As such, offers made to specific customers, specific potential customers, or specific groups of customers or potential customers, are only valid for those customers the offer is made to, and may not be applied to existing or new orders by any other person or group. Special offers are not eligible for transfer to other plans.

Additional services:

The fee to change the IP address is $2/one-time fee. Please note it will be limited to one time a month with users in China who have IP blocked by GFW, subject to availability.

Additional IPs for VPS: $2/IP/mo. Maximum 10 additional IPs/VPS.

4. Support

As our services are semi-managed, MRKVPS provides hardware support related to customers server functioning. MRKVPS does not offer software support outside of the installation of items chosen from the order form. MRKVPS only guarantees the default installation of any software, and in no way assumes liability for the configuration of any software. MRKVPS is not responsible for any downtime associated with mis-configuration of Operating Systems. VPS customers may reinstall their Operating System by opening a support ticket in the technical department. MRKVPS does not provide any type of Support to the Customers of our Customers (Third Party Customers). We will only provide support directly to Customers of MRKVPS.

 

5. Backups and Data Loss

Your use of the service is at your sole risk. MRKVPS is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on MRKVPS servers.

 

6. Abuse Policies

Account use:

Accounts, passwords, and other private information are provided for customer’s use only. The customer is responsible for any use of their services or accounts, and is therefore responsible for maintaining the security of their accounts and passwords. MRKVPS will only ask for a user’s password in response to a support ticket submitted via our secured ticketing system. At no other time should you give your username or password to anybody.

Reselling:

MRKVPS allows and encourages our customers to sell / resell hosting services using the services that we provide to you. The only stipulation is, that you or your employees or agents are responsible for first level technical support and billing for your customers. Any issues that require interaction with our technical support team must be raised in our help desk by yourself or your employees, and not directly by your customers. Even when reselling service to others, resellers are responsible for the actions taken on the services they are paying for, including bandwidth overages, or violations of the terms of service. We can provide some flexibility for resellers, insofar as cancellation of one service for abuse may not require us to cancel the reseller’s other services, as would normally be required for regular customers.

Operating systems

Our VPS plans have different virtualization platforms which work best for the specified OS and with the agreements with Microsoft, it’s not allowed to install Linux on our Windows VPS and install Windows on Linux VPS. Violations of this rule may lead to temporary or permanent suspension of service without refund, and / or notification of appropriate law enforcement, at MRKVPS’s sole discretion.

Denial of Service Attacks:

In no case may MRKVPS’s services be used to conduct an attack on other networks or hosts, in any capacity. Doing so may result in permanent service suspension without refund. If DDoS attacks are made against a customer’s services, our first priority is to take steps to mitigate the impact to other customers, which may include null routing the affected ip address(es), or otherwise suspending the service being attacked. In the case that an attack does not affect other customers or the MRKVPS network, the service being attacked will normally not be taken offline or suspended. Customers who are the target of frequent or repeated denial of service attacks, if those attacks negatively impact theMRKVPS network or its customers, may have the services affected by these attacks permanently suspended. MRKVPS reserves the right to disallow the usage of internet services that are frequent targets of DoS attacks, such as IRC.

Spam:

Sending of bulk unsolicited commercial email (spam), is not allowed and will not be tolerated. Customers using the MRKVPS network may not send, or allow to be sent, via open relay or other means, unsolicited commercial email. Running a legitimate opt-in mailing list, or emailing existing customers, is of course, allowed. Although we may provide some opportunity to rectify spam problems that are not intentional on the part of the customer, ultimately, every customer is responsible for the activity that occurs via the services that they are paying for. Thus, customers who receive an occasional spam complaint but who do not appear to be knowingly sending spam, may be given notice to correct the issue, but repeated offenses may be grounds for service suspension. During any notice period given (if any), steps may be taken by MRKVPS as necessary to stop spam from being sent by the customer’s services, including temporarily suspending service, firewalling certain traffic, or other appropriate means. Customers who are, as determined by MRKVPS, knowingly sending spam may have their service permanently suspended without refund. Operating websites or services on the MRKVPS network, that are being or have been advertised in spam, are also not allowed, and are subject to the same policies as applied to services used to send spam. If customer’s improper actions or inactions are the cause of MRKVPS ip space being listed in any spam blacklist or database, that customer may be permanently suspended without refund, at the sole discretion of MRKVPS.

Phishing:

Running websites that attempt to steal a user’s login information or other personal data (phishing sites) is strictly prohibited. Users who unknowingly host these sites must take them down immediately, and their service may be temporarily suspended until action is taken to rectify the situation. Users who repeatedly host phishing sites, risk having their service permanently suspended. Users who, as determined by MRKVPS, intentionally host phishing sites using MRKVPS services may have their service permanently suspended without refund, at our sole discretion.

Legal Use:

MRKVPS services may only be used for legally permissible purposes under applicable law. Violations of this rule may lead to temporary or permanent suspension of service, with or without refund, and / or notification of appropriate law enforcement, at MRKVPS’s sole discretion. Uses that are not allowed include, but are not limited to:

Illegally defaming or slandering another person or group

Violating applicable copyright law

Distributing child pornography

Transmitting threatening messages

Violating applicable trademark or patent law

Using the service to commit denial of service attacks

Attempting to hack into or otherwise attempt to disrupt any network or system not belonging to you

Committing any action which incurs legal liability for MRKVPS

Acting in any other way not consistent with applicable law

Communications


Foul, explicit, rude, or abusive language will not be tolerated and may result in immediate account termination without refund.


7. Content Policies

Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

Scheduled Downtime

Scheduled downtime happens throughout notified downtime phases, along with as much warnings as possible beforehand through email with a 24h notice, at the least. Downtime caused by network upgrades won’t be allowed for refund. 

We reserve the right to terminate any account without warning or notice if any of the above restrictions are violated and to examine the contents of any account at any time.

Bit Torrent:

Legal usage of bittorrent is allowed, including running trackers, clients, or websites for non-copyright-infringing material. Laws regarding copyright infringement will apply, according to applicable US law. Frequent or unresolved DMCA complaints regarding bittorrent usage may be grounds for service suspension. Because of resources limitations. Torrents are allowed only on Windows VPS, KVM Storage VPS and Dedicated Servers.

IRC:

Because IRC usage attracts a disproportional amount of denial of service attacks, MRKVPS does not allow usage of IRC clients, servers, bots, or other IRC technology. Customers who are found to be running IRC servers, clients, or bots, may have their service suspended, temporarily or permanently, at the discretion of MRKVPS. Customers who knowingly run IRC servers, clients, or bots, which are targeted by DoS attacks, may have their service permanently suspended without refund, at the sole discretion of MRKVPS.

Proxies:

Proxies which are not the cause of frequent or unresolved abuse issues are allowed. Customers who operate proxies which are subject to repeated and disproportionate levels of abuse may have their service suspended. Proxy usage is not an acceptable justification for providing more than our normal maximum allocation of ip addresses (8 per dedicated server), nor will MRKVPS “rotate” or otherwise frequently change ip addresses on request for proxy operators.

CPU Usage

CPU cores on VPS are shared among multiple VPSs. If your VPS is consistently maxing out one full core or more and impacting the performance of other client servers sharing the same host node, we may ask you to reduce your usage. Disruptive load may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved. 30% Average Usage should be fine. You can burst up to 100% for 10 minutes, every 24 hours.

Resource Usage

Any user may not:

a) Use 100% or more of system resources for longer than 10 minutes.

b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

c) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc

d) Run TOR in any shape

e) Streaming/Live Streaming


We reserve the right to terminate any server without warning or notice if any of the above restrictions are violated and to examine the contents of any server at any time.